Our telephone system is now back to full capacity. We sincerely apologise for any inconvenience caused while our system was down.
IMPORTANT INFORMATION REGARDING APPOINTMENTS
Urgent (Same Day) Appointments
For acute illness we can generally offer an appointment on the day with a GP or our Nurse Practitioner. We may also offer an appointment at the Cannock Network which runs out of GP suite at Cannock hospital and can offer out of hours and weekend appointments. We also offer advice on other services such as Pharmacy First and MECS (Minor Eye Condition Service).
Our receptionists will ask for some information about the illness in order to establish a suitable appointment slot to offer. All receptionists have training in confidentiality, please help us to help you. The doctors at the practice do not wish you to be offended or upset by this as the receptionists are trying to do their best to help you.
For urgent appointments and home visits you may not be able to see the doctor of your choice.
The Practice operates a pre bookable and book on the day appointments system. The receptionist will pre-book an appointment for routine issues where possible with the clinician of your choice and a time which can be planned for. For acute illness see 'Urgent (Same Day) Appointments' above.
Our receptionists will ask for some information about the illness in order to establish a suitable appointment slot to offer. All receptionists have training in confidentiality, please help us to help you.
This facility makes a proportion of our appointments available for booking online. If you cannot find a suitable appointment please contact the surgery by telephone and speak with a receptionist.
Our Practice Pharmacist can deal with medication queries and medication reviews. You may therefore be offered an appointment to see our Practice Pharmacist is this is appropriate.
Why not register for our Online Services. this enables you to make and cancel appointments and also request your prescription without moving from your armchair.
The practice are now offering you the opportunity to book various appointments online. Should you wish to use the service, a registration form will be required, this is available from the surgery. Please ask at reception, where the staff will generate a unique PIN document, along with step by step instructions.
Please note each registered patient will require an individual PIN document, we will only disclose this PIN document to the individual concerned. The practice reserves the right to remove this access if a patient abuses the system.
You are now also able to order your repeat prescriptions online and view part of your medical record.
Named Accountable GP
From 1st April 2015, GP Practices are required to allocate every patient with a named GP. This does not affect your treatment or care at the Practice and you can continue to see any GP of your choice as normal. AS the surgery operates a personalised list your registered GP is also your named accountable and your allocated GP unless you have requested a different doctor. Your allocated GP will be responsible for the provision of your healthcare. If you are unsure of who your named doctor is please ask a receptionist. New patients are allocated to a doctor on registration.
Dates for your Diary
Our practice closes one afternoon per month to enable GP's, nurses and all other practice staff the time to attend training sessions outside of the practice. Click on our opening times and there is a PLT afternoon tab which will give you all the important dates when our practice will be closed.
Saturday Opening Times
Please note that our Cannock branch is closed on a Saturday. Our Huntington branch is open from 9am until 12pm for pre booked appointments only
Please allow 48 hours for us to process your repeat prescriptions. If your request is put in on a Saturday or Sunday please note these will not be received until Monday, so allow 48 hours from then. Request can be put in via email using firstname.lastname@example.org , in person at the surgery or fax on 01543 468024. Or why not register for our online services which enables you to do this online. WE CANNOT TAKE REQUESTS OVER THE PHONE
Please note we cannot give ANY test results before 2pm. Please do not call before this as we do not like to offend